TECHNICAL SUPPORT

What services can Next Day Technology provide to customers?

Time of issue:

2019-01-29 11:42

Origin：

(1) Next Day Technology promises to provide one-year free warranty service for all products in customer projects. (2) Spare parts supply and price after the free maintenance period expires Next Day Technology promises to continue to provide users with accessories for the products in this bid within 5 years after the completion of the contract, and the price is not higher than the bid price. (3) If the customer of the product upgrade plan needs to improve or expand the original plan, software and hardware equipment due to business increase or change, or needs to provide relevant supporting equipment, the next day technology will provide free technical consultation and design suggestions, and at the time of preferential treatment Prices provide equipment and spare parts to customers. (4)

(1) Next Day Technology promises to provide one-year free warranty service for all products in customer projects.


(2) Parts supply and price after the free maintenance period expires
The next day technology promises to continue to provide users with accessories for the products in this bid within five years after the completion of the contract, and the price is not higher than the bid price.


(3) Product upgrade plan
If the customer needs to improve or expand the original plan, software and hardware equipment due to business increase or change, or needs to provide related supporting equipment, the next day technology will provide free technical consultation and design advice, and provide equipment and equipment at the prevailing preferential price. spare parts.


(4) Service commitment
Technical inspection service: After the project acceptance, the next day technology will formulate an inspection plan according to the customer's project characteristics or according to the customer's needs. Provide inspection services and submit inspection reports, software upgrade strategies, and quality operation reports. Check the customer's system to ensure the reliability of the customer's operating system and prevent problems before they occur;
a) Service return visit: The customer fills in the "Service Return Visit Form" to evaluate the engineer service of Next Day Technology, and the service quality supervisor of Next Day Technology will be responsible for customer service quality.
b) Customer support: (5*8 hours): Provide customers with technical analysis by telephone, fax, web and E-mail, 5 days a week (Monday to Friday), 8 hours a day, to get solutions to problems , status reports, documentation clarifications and technical guidance for engineers. 
c) Hotline support: (7*24 hours) hotline support 24 hours a day, 7 days a week. The customer service center receives customer feedback (including inquiries and complaints), transfers it to relevant departments for processing, and transmits the processing results to the customer's full-time service agency. It is also responsible for customer training and is a bridge for further communication between us and customers. .

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